All of our deliveries are made by DHL Express and all orders must be signed for upon delivery.
Find out more about our Shipping & Delivery Policy
All sales of made-to-order, special, promotional and discounts items are final, and are not eligible for a refund. Find out more about our Returns & Refunds Policy
We operate on a made-to-order model for most of our pieces, eliminating typical inventory issues that lead to pollution and waste. Conceived to celebrate diversity and designed with our (almost) zero-waste sustainable manufacturing platform, we offer unparalleled choice without harming the Earth.
Once your order is placed the typical lead time for a made-to-order item is 3 - 4 weeks. For Hand Embroidered made-to-order items lead time is between 6-8 weeks.
Once your item(s) is complete and thoroughly inspected, a confirmation email with the shipping details and a tracking number will be sent to the email provided.
Return/Exchange Policy on Made-to-order items
Made-to-order and custom orders are non-refundable. Please ask questions if you have doubts regarding an items size or materials used. If you placed an order and would like to cancel please contact us within 24 hours of receipt of payment.
If you have more questions regarding the Made-To-Order Process, please feel free to contact us at firstname.lastname@example.org
All sales of made-to-order items are final, and are not eligible for a refund. Made-to-order and custom orders arenon-refundable. Please ask questions if you have doubts regarding an item size or materials used. If you placed an order and would like to cancel please contact us within 24 hours of receipt of payment.
Sales of unique one of a kind pieces, promotional and discounts items are final, and are not eligible for a refund. Items purchased as " SALE" are not eligible for return, exchange or credit without exception. Promotions including coupons and promo codes, cannot be applied to "SALE" purchases.
For more information please read our Returns & Refunds Policy