How do I return a product
We hope that you are delighted with your purchase from Lainey Keogh Bespoke Cashmere. If you are not perfectly satisfied with an item, or items, you can return any item purchased from our website by emailing within 14 days of receipt. Returned items must reach us in their new, undamaged and unworn state with original tags in place. Items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage and in a resalable condition. Items should be returned in their original packaging with any product tags/tickets still attached.

Lainey Keogh Bespoke Cashmere reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

We regret that due to the increased charges for returning items, all returns must be made at your own cost.

To return an item please request a Return Authorization by emailing with your order number, the name of the item and the size you would like to return, and the reason why the item did not work out.
After receiving our authorization you can mail your product to the following address:
Lainey Keogh Bespoke Cashmere
Uplands, Annamoe
Roundwood, Co.Wicklow
Ireland - A98 DK23

We strongly recommend that you send the Item/s by courier (or an equivalent "signed for" delivery service) to ensure proof of delivery and insurance for the Goods. We cannot be responsible for any Items which are lost in transit. Refunds will only be made to the card used to purchase the Goods and we will endeavour to process your refund within 15 calendar days of us receiving the returned Goods. Please note that Shipping costs are non-refundable.

Non returnable Items
All sales of made-to-order items are final, and are not eligible for a refund. Made-to-order and custom orders are non-refundable. Please ask questions if you have doubts regarding an item size or materials used. If you placed an order and would like to cancel please contact us within 24 hours of receipt of payment.

Sales of special, promotional and discounts items are final, and are not eligible for a refund. Items purchased as " SALE" are not eligible for return, exchange or credit without exception. Promotions including coupons and promo codes, cannot be applied to "SALE" purchases.
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