Returns & Refunds
How do I return a product
We hope that you are delighted with your purchase from Lainey Keogh Bespoke Cashmere. If you are not perfectly satisfied with an item, or items, you can return any item purchased from our website by emailing sales@laineykeogh.com within 14 (fourteen) days of receipt. Returned items must reach us in their new, undamaged and unworn state with original tags in place. Items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage and in a resalable condition. Items should be returned in their original packaging with any product tags/tickets still attached.
Lainey Keogh Bespoke Cashmere reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
We regret that due to the increased charges for returning items, all returns must be made at your own cost.
To return an item please notify us by emailing sales@laineykeogh.com with the following details:
- Order number
- Name of the item/code
- Size you would like to return
- Reason why the item is being returned
RETURNS FROM OUTSIDE EU
Returns from USA, UK, CANADA & AUSTRALIA can only be made by using DHL Couriers. You can pay DHL by card, over the phone with your local office by calling 00 1800 225 5345 and they will book in the return shipment for you and take payment via phone. Please be advised DHL USA will send you the shipping label which you will need to complete before booking, along with this you will need to also complete the Customs invoice provided and make sure you have 3 copies printed to hand to the DHL courier (not attached to the parcel or in the packaging). As the shipper you are responsible for all paperwork so please ensure that you are fully completing the documentation with the correct details for customs clearance when this arrives into Ireland.
Address for return:
Lainey Keogh Bespoke Cashmere
Uplands, Annamoe
Roundwood, Co.Wicklow
Ireland - A98 DK23
RETURNS FROM EU
We strongly recommend that you send the Item/s by courier (or an equivalent "signed for" delivery service) to ensure proof of delivery and insurance for the Goods. We cannot be responsible for any Items which are lost in transit. Refunds will only be made to the card used to purchase the Goods and we will endeavour to process your refund within 15 calendar days of us receiving the returned Goods. Please note that Shipping costs are non-refundable.
Address for return:
Lainey Keogh Bespoke Cashmere
Uplands, Annamoe
Roundwood, Co.Wicklow
Ireland - A98 DK23
Non returnable Items
All sales of made-to-order items are final, and are not eligible for a refund. Made-to-order and custom orders are non-refundable. Please ask questions if you have doubts regarding an item size or materials used. If you placed an order and would like to cancel please contact us within 24 hours of receipt of payment.
Sales of unique one of a kind pieces, promotional and discounts items are final, and are not eligible for a refund. Items purchased as " SALE" are not eligible for return, exchange or credit without exception. Promotions including coupons and promo codes, cannot be applied to "SALE" purchases.
We hope that you are delighted with your purchase from Lainey Keogh Bespoke Cashmere. If you are not perfectly satisfied with an item, or items, you can return any item purchased from our website by emailing sales@laineykeogh.com within 14 (fourteen) days of receipt. Returned items must reach us in their new, undamaged and unworn state with original tags in place. Items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage and in a resalable condition. Items should be returned in their original packaging with any product tags/tickets still attached.
Lainey Keogh Bespoke Cashmere reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
We regret that due to the increased charges for returning items, all returns must be made at your own cost.
To return an item please notify us by emailing sales@laineykeogh.com with the following details:
- Order number
- Name of the item/code
- Size you would like to return
- Reason why the item is being returned
RETURNS FROM OUTSIDE EU
Returns from USA, UK, CANADA & AUSTRALIA can only be made by using DHL Couriers. You can pay DHL by card, over the phone with your local office by calling 00 1800 225 5345 and they will book in the return shipment for you and take payment via phone. Please be advised DHL USA will send you the shipping label which you will need to complete before booking, along with this you will need to also complete the Customs invoice provided and make sure you have 3 copies printed to hand to the DHL courier (not attached to the parcel or in the packaging). As the shipper you are responsible for all paperwork so please ensure that you are fully completing the documentation with the correct details for customs clearance when this arrives into Ireland.
Address for return:
Lainey Keogh Bespoke Cashmere
Uplands, Annamoe
Roundwood, Co.Wicklow
Ireland - A98 DK23
RETURNS FROM EU
We strongly recommend that you send the Item/s by courier (or an equivalent "signed for" delivery service) to ensure proof of delivery and insurance for the Goods. We cannot be responsible for any Items which are lost in transit. Refunds will only be made to the card used to purchase the Goods and we will endeavour to process your refund within 15 calendar days of us receiving the returned Goods. Please note that Shipping costs are non-refundable.
Address for return:
Lainey Keogh Bespoke Cashmere
Uplands, Annamoe
Roundwood, Co.Wicklow
Ireland - A98 DK23
Non returnable Items
All sales of made-to-order items are final, and are not eligible for a refund. Made-to-order and custom orders are non-refundable. Please ask questions if you have doubts regarding an item size or materials used. If you placed an order and would like to cancel please contact us within 24 hours of receipt of payment.
Sales of unique one of a kind pieces, promotional and discounts items are final, and are not eligible for a refund. Items purchased as " SALE" are not eligible for return, exchange or credit without exception. Promotions including coupons and promo codes, cannot be applied to "SALE" purchases.
Consumer right of withdrawal for purchases physical goods
All our consumer sales are subject to Irish laws and EU regulations.
Lainey Keogh Cashmere is obligated as a trader to inform you of the EU/EEA/UK right of withdrawal in very specific legal terms, which are below.
If you are entering into a contract with Luvian Woollens as a consumer (i.e. for purposes which are outside your trade, business, craft or profession), you have the right to withdraw from the contract as described below.
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of (a) the goods or, (b) in the case of a contract relating to multiple goods ordered by you in one order and delivered separately, the last good.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. by email). You may use the model withdrawal form below, but this is not obligatory. You can also complete the below model withdrawal form and submit it, If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model withdrawal form (Download model withdrawal form)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When the contract is formed
This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lainey Keogh Bespoke Cashmere
Uplands, Annamoe
Roundwood, Co.Wicklow
Ireland - A98 DK23
---------------
info@ainey keogh.com.com
All our consumer sales are subject to Irish laws and EU regulations.
Lainey Keogh Cashmere is obligated as a trader to inform you of the EU/EEA/UK right of withdrawal in very specific legal terms, which are below.
If you are entering into a contract with Luvian Woollens as a consumer (i.e. for purposes which are outside your trade, business, craft or profession), you have the right to withdraw from the contract as described below.
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of (a) the goods or, (b) in the case of a contract relating to multiple goods ordered by you in one order and delivered separately, the last good.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. by email). You may use the model withdrawal form below, but this is not obligatory. You can also complete the below model withdrawal form and submit it, If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model withdrawal form (Download model withdrawal form)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When the contract is formed
This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lainey Keogh Bespoke Cashmere
Uplands, Annamoe
Roundwood, Co.Wicklow
Ireland - A98 DK23
---------------
info@ainey keogh.com.com